In the first of the series the team hear how a hotel lost a couple's passports then tried to say it was nothing to do with them. So should you hand over your passport if asked to at check-in? Plus, the team unpick who should pay if you find yourself stranded abroad through no fault of your own, and hear of a desperate battle for survival - on a holiday without insurance. And, travel expert Simon Calder has money-saving tips for one of Europe's most popular cities.