The team hear of the families who struggled to escape a terrifying hotel fire - were the alarms working as they should have been? And, with more airlines encouraging passengers to take only hand luggage on board, what happens to your bag and your valuables if they won't fit into the cabin? Plus, travel expert Simon Calder has tips on visiting one of the world's top family destinations; disabled travellers reveal how their holidays have been ruined by easily avoidable mistakes; and there's advice on what to do when a holiday doesn't live up to what was promised.