With a new man in her life, Letty is finding it hard to balance motherhood, the shop and her clients - especially without Joy and Nigel around. Over at Claudette's, Joy tries to change herself in order to fit in to the cold, sterile environment. Her Joy "ness" is hard to quash, especially in the presence of Trish Stratus, former wrestler turned media mogul. Meanwhile, left to run the shop, well-intentioned Starr tries to change the rules and finds she is alienating the whole of Letty's clientele. In the mirror story, Nina, an overweight client, is the victim of weight discrimination at work.