It turns out that two unrelated dudes living in the same area of Connecticut separately seek the wisdom of AWK, so he decides to pay them both a little visit. The first letter is from Eric. Eric is shy, not very outgoing and afraid that these actions will prevent him from following his dreams. He wants to know how he can be more outgoing and feel more confident about himself. The second letter is from Tom, who has a college radio show. He wants to know how he can make it kick ass, and asks Andrew if he can help him "pump up the volume."