It's Christmas at the Grosvenor! Things get off to a bad start when the bargain bin Christmas decorations fail to transform the hotel into the anticipated winter wonderland. 'Ideally we want them to go 'Ah, this is like Santa's grotto!'... but we can't afford it, so they'll have what they get,' says Mark.
| Name | Type | Role | |
|---|---|---|---|
| Lorraine Charker-Phillips | Director |