In Bexley, every inch of 76-year-old Doreen's three-bedroom home is overflowing with stuff. Doreen is so ashamed of the situation, she hasn't let friends or family inside for over 14 years. While psychotherapist Stelios Kiosses tries to help Doreen change her ways, he also catches up with two former patients. There's Alison, who had a compulsion to buy anything and everything ladybird related. And then there's Tina, who used to hoard her late parents' things.