Claire has been bed-bound for the last six years. Trapped by her 40-stone body, she can only see the world through the window of the room where she spends her life. Claire has two daughters - Tracey and Jasmine - who need to do nearly everything for her. Tracey has two young children and a home of her own, so the burden of care falls mainly on 19-year-old Jasmine. The programme tracks the family's journey as local surgeon Nick Carter battles to get Clare the help she needs.