Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with some of the biggest names in the business, hearing how one man's home was being rented out to holidaymakers without him knowing anything about it – and it seemed there was little he could do to stop it. Also today, the hidden charge adding hundreds of dollars to American hotel bills, travel expert Simon Calder has advice on avoiding holiday scams, and the team unpicks whether ATA protection means quite what you might assume.