The team investigates a robbery-gone-wrong that results in the death of an elderly landlady. Kiat and Joyce discover that their late parents had known each other in the past and continue exchanging letters. Patricia and Han Lim are the subject of office gossip, causing Han Lim to change his behaviour towards her. Meanwhile, Tommy has taken over as the boss in the gang-run video rental shop, and Kiat manages to impress him with his initiative and ingenuity.