Learn how to understand your counterpart’s needs by asking the right questions at the right times. By the end of this section, you will know how to get a “no” response—a key step to negotiating an outcome that benefits everyone.
| Name | First Aired | Runtime | Image | |
|---|---|---|---|---|
| S03E01 | Introduction: Strengthen Your Workplace Influence |
December 21, 2021
MasterClass
|
3 | |
| S03E02 | Skill Introduction: Calibrated Questions |
December 21, 2021
MasterClass
|
11 | |
| S03E03 | Skill Introduction: No-Oriented Questions |
December 21, 2021
MasterClass
|
7 | |
| S03E04 | Follow Along: Unhappy Employee Scene Practice |
December 21, 2021
MasterClass
|
4 | |
| S03E05 | Play-by-Play: Unhappy Employee |
December 21, 2021
MasterClass
|
8 | |
| S03E06 | Follow Along: Unproductive Team Member Scene Practice |
December 21, 2021
MasterClass
|
4 | |
| S03E07 | Play-by-Play: Unproductive Team Member |
December 21, 2021
MasterClass
|
6 | |
| S03E08 | Interactive Practice: Overwhelmed Employee |
December 21, 2021
MasterClass
|
4 | |
| S03E09 | Interactive Practice: Delayed Job Offer |
December 21, 2021
MasterClass
|
6 | |
| S03E10 | Interactive Practice: Encouraging a Different Approach |
December 21, 2021
MasterClass
|
8 | |
| S03E11 |
Low-Stakes Practice
season finale
|
December 21, 2021
MasterClass
|
4 |
No artwork of this type.
No artwork of this type.