They say that one of the worst things that can happen to ordinary people is moving house. Today Ronald Miller, 82, and his wife, Isabel, 75, are leaving the house in Dollis Hill that has been their home since their wedding day in 1930. Glynn and Carrie Boyd-Harte are moving into a 16-room mansion (with no heating) in London's West End. And in Clacton the Patels are worried about their temple being damaged in the move. For the removal men, of course, it's no big deal. There is a lot of huffing and puffing and the odd bit of cussing. But they are caring people. They care about tea-breaks, tips and, of course, their clients. "We have to be diplomats," says one man, "I mean, that's people's lives stuck on the back of our lorries."