Hotel In The Clouds goes behind the scenes at the capital's newest and highest five star hotel, Shangri-La Hotel, At The Shard, London, in the build up to opening and across its first few months of business. The programme meets the staff and takes in the breathtaking views and follows the day-to-day running of this £90m flagship hotel. Covering 19 floors of The Shard, the hotel is the highest in Europe. It has numerous lifts, suites costing up to £19,000 a night with £1,000 toilets, and boasts a cocktail sky bar on the 52nd floor. Cameras follow the new members of staff, many of whom have been recruited locally (the recruitment policy favours personality over experience) as they are interviewed for positions and then undergo training for their roles. Their training includes lessons in Asian hospitality as the hotel is one of the first to specifically cater for the rapidly growing Asian market and staff must learn to work the Shangri-La Hotel, At The Shard, London way.