Cleveland has the highest rate of violent crimes in the country, and in Force Control, Despatcher Leanne gets a call about a shop that has allegedly been robbed by someone with a knife and gun. The suspect is tracked down to a nearby estate and Sergeants Steven Bolsover and Chris Phelan arrive to provide back-up to the armed response unit who close in on the suspect. As the neighbourhood watches on, a male is detained and booked into custody at Middlesbrough nick. But with such a big police presence, lively crowds start gathering creating another problem for the police.