The security team work to keep the passengers safe with the airport on full alert. A new security area is being built within the airport but not all the passengers are convinced the changes are for the better. The security and emergency teams are put through their paces in a training exercise.
This episode focuses on the work of passenger assistants, whose responsibilities include giving directions, dealing with fire alarms, administering first-aid and helping stranded travellers. Richard Voice and Stuart Bones reveal their fears that their jobs are under threat by efforts to downsize their department, making them determined to prove their worth.
Stevie Summers provides an insight into the work of Gatwick airport's baggage handlers, who must endure an antiquated belt system that requires regular maintenance. A new way of bringing luggage to passengers is devised by bosses, but Stevie is not convinced - and considers a new career path.
The airport's makeover involves more than a fresh lick of paint and, as head of terminal services, it's up to Marcus to make sure things run smoothly when the builders are in.
David Wilson's job is a challenging one. He's in charge of the world's busiest single runway, and it's up to him and his team to ensure Gatwick's principal asset is open 24/7.
Managing director Silla Maisey tries to come up with new ways for the airport to win back customers from budget airlines such as easyJet.
The commercial world of aviaton is a cut-throat business that's become even more challenging since the global recession took hold. Find out how Gatwick is adapting to the change.
A behind-the-scenes look at two British Airways planes based at the London airport, revealing what day-to-day life is like for the pilots, air stewards, turnaround managers and engineers, and the obstacles they have to overcome.
