In this episode, customer service assistant Denise is getting lessons behind the wheel of the mobility buggies. Meanwhile, a station visitor takes centre stage on the concourse with a Lego masterpiece, and a team of engineers work day and night to repair the station’s stunning Victorian bridge. Tour guide Jackie uncovers more hidden gems for the planned for station museum, while shift station supervisor Alison deals with a railway accident. And 16-year-old visually impaired Summer must learn how to navigate the station, while visitors to the Grand Central Hotel reminisce on their memories of the station.