The Spot in Montclair, NJ, hoped that their crispy fried chicken and gooey mac and cheese would make them the neighborhood's go-to restaurant, but their Yelp reviews are full of complaints about sub-par service, management failures and basic cooking mistakes. Restaurant consultant Monti Carlo steps in to help, giving one dish a social media makeover, challenging the lead cook to a consistency test and doing a crash course in management. Then, a group of Yelp reviewers decides if these changes hit the spot!