People with profound learning disabilities are difficult to get to know. Often without language, speech or a recognisable sense of self, they sometimes present a heartbreaking challenge to those who care for them. Phoebe Caldwell has pioneered new ways of getting close to these people, and her skills are much in demand as they help them take their place in the community. This moving and sometimes disturbing film shows Phoebe at work, and raises uncomfortable questions about the value we put on personal growth and freedom for those whose abilities are so severely limited.