On the receiving end of the team's appalling customer service are a shopper who buys a wrongly priced MP3 player, only to have it taken back by the shop, and a client who gets her coat set on fire by her hairdresser.
On the receiving end of the team's appalling customer service are a bowler who gets her gear stolen from a changing room, a customer whose wine delivery gets smashed and a hotel guest who, in spite of his innocence, is billed for watching porn.
On the receiving end of the team's appalling customer service are a tenant who unfairly gets his gear taken by the bailiffs, two friends who unknowingly buy fake aftershave and a man who gets his jeans stolen from a shop changing room.
On the receiving end of the team's appalling customer service are a motorist who gets unfairly towed, a shopper who is disappointed by a free promotional gift and a couple who are gutted when they get back their portrait photos from their photographer.
On the receiving end of the team's appalling customer service are a motorist who gets his car towed, two friends who get the massage from hell and two shoppers who have a run-in with a market stall holder after she refuses them a refund.
On the receiving end of the team's appalling customer service are two passengers who miss their flight because of an inept taxi driver, a shopper who is refused a refund on a ruined sale t-shirt and a couple who have their romantic weekend away ruined.