Here's a story of something that happened to me in my fourth year of medical school during rotations. This experience although not a fun one, did better me so I thought it would be beneficial to share with you guys! I am all about empathy and conflict resolution. Once I began to read research on the subject I quickly realized I was already doing many of the steps needed to diffuse emotional situations. I think you may see yourself taking some of these steps without ever being formally educated on verbal judo.