This was never going to be easy watching, or listening, as people who were pretty certain that the hour of their death had come in two of the world’s most iconic buildings, made phone calls to their loved ones. All these years after 9/11, I still find it very hard to imagine what that must’ve been like. For those on the planes who, like Ted Olsen’s wife, Barbara, knew that the hijacked planes – one of which she was on – were being flown into buildings in the most audacious and destructive act of terrorism that we’ve ever seen, she knew she was going to die, and horrifically.