Joel and David face off over negotiating with armed robbers who have taken hostages during the heist of a sporting goods store; stung when he fails to get a promotion based on not ""stepping up"", Ray insists upon going undercover as a paramedic to scope out the situation inside the store; after being recognized as a cop by one of the perps, Ray is beaten, tied up and threatened with death and must convince the store manager, a former actor who once played a cop on TV, to step up to the plate and resist the gunmen; when one of the robbers forces Ray to have a last telephone conversation with his wife, Ray calls Tom instead and gives him the information the swat team snipers need to end the standoff; in the aftermath, Ray discovers an unpleasant truth about the store manager, whose television character inspired Ray to become a cop.
| Name | Type | Role | |
|---|---|---|---|
| Chris Brancato | Writer | ||
| Dennis Mooney | Guest Star | ||
| Eric Artell | Guest Star | ||
| Fredric Lehne | Guest Star | ||
| Shannon Sturges | Guest Star | ||
| Brian Goodman | Guest Star | ||
| Sharon Sachs | Guest Star | ||
| Joey Spillers | Guest Star | ||
| Larry Joshua | Guest Star | ||
| Joel D. Moore | Guest Star | ||
| Paul Moyer | Guest Star | ||
| Joe Penny | Guest Star | ||
| Albert J. Salke | Director | ||
| Peter Werner | Director | ||
| Chris Brancato | Director |