The air ambulance crew is dispatched to a woman who is struggling to breathe after falling downstairs, just as a call comes in for the ambulance to attend a road accident, leaving trauma desk paramedic Fay facing a tough decision. Ben and Sophie answer a call from a terrified mother whose toddler is having a seizure, and reports of a hanging come into the control centre - but with no sign of a patient, the staff must decide whether the call is a hoax. Paramedics Helen and Julie try to find temporary accommodation for a homeless patient.