Guests of the Cecil Hotel started complaining about water quality issues - their tap water was brown and had a strange taste to i... They sent a maintenance man to go check on the water tanks on the roof that only staff had a key to - as it was a restricted access area and armed. There he found the body of Elis Lam in one of the water tanks. She had been missing for 3 weeks. How did she get up there? Why was she in the water tanks? What about the elevator footage? Things just get stranger from here...