Der blinde Psychologe Tom Leschek wird zufällig Zeuge, als ein schwer bewaffneter SEK-Polizist Amok läuft und sich in einem Supermarkt mit seiner Tochter verschanzt. Die Exfrau des Polizisten sollte an diesem Tag das Mädchen per Gerichtsbeschluss zu sich nehmen. Über sein Handy nimmt Leschek Kontakt mit der Einsatzleitung auf, die den Blinden in dieser Notsituation als Vermittler und Berater einsetzt.
Blind ex-cop psychologist Tom Leschek applies with Dutch-born therapist Jessica van der Laan for a job in her Berlin practice, probably unsuccessfully, they go shopping and happen to witness how SWAT cop Martin Buchmüller goes berserk in a supermarket, heavily armed, taking witnesses, accompanied by his frightened teen brat daughter Kathrin. Although the incompetent chief opts for waiting for a regular negociator, Jewish SWAT team leader Dr.Richard Rosenzweig insists to make use of "Alphamann" Tom in front on site, with Jesscia as back-up by phone. Martin refused to accept custody of his daughter being awarded to workaholic mother Caroline and her new partner, lawyer Mark Zumboden and knocked down his SWAT colleagues who were court-ordered to take Kathrin away. Caroline grudgingly comes when demanded by Martin, but hardly follows Tom's instructions.
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